FIRE • WATER • WIND • MOULD
RESTORATION SPECIALISTS
"The preferred contractors for major insurance companies"

Our Company

Established in 1983, First General has led the property damage restoration industry in technology, service and customer approval rating. Coordinating your restoration needs, our focus is always on offering you peace of mind and satisfaction in an otherwise stressful situation.

Our Team

To serve you better, our certified specialists are constantly updating their expertise in restoration technology. As a member of the Institute of Inspection, Cleaning and Restoration Certification, we are ready to provide you with the information and service you would expect from the best.

Our Commitment

From the customer service representatives to the project managers, every affiliate of our professional restoration team understands your needs. We are committed to working with you through each stage of the restoration process, allowing you the security and relief that your property is in good hands.

Customer Satisfaction Comes First!

Communication with property owners, property managers and insurance companies is critical to a successful restoration project. We make it easy to share information about the status of work in progress, including full documentation of the work being performed, selection of materials, and confirmed work schedules. This is one of the many reasons we enjoy a high level of customer satisfaction and insurance company approval.

First General members are trained to work with property owners, property managers, and the insurance company. Educated to look for hidden damage that can cause potential problems, First General Service members maintain industry qualifications and guarantee that professionally executed projects are carried out.

Our member affiliates are restoration specialists with the knowledge and qualifications to complete any property restoration. Our goal is to provide you with the assistance and support you need so that relief is only a few steps away.

WE ARE FIRST IN

1. National Networks

We are one of North America’s largest property damage restoration networks with over eighty offices in Canada and the United States. We offer you the power of a multinational network, with the familiarity of a trusted friend. Each office is independently owned and operated. Our business model fosters individual responsibility and innovation with a strong core of accountability. Our offices are supported through a centralized national head office.

2. Emergency Response

We appreciate that property damage emergencies are stressful and costly. Our policy is to value engineer each claim to ensure the cost of emergency services is justified. That is why First General should be your first call. We respond 24 hours a day, 365 days a year, minimizing damages and reducing overall property damage restoration costs. Our Team has managed losses from one hundred to one hundred thousand square feet. Our offices are strategically located across North America to ensure we have the capacity to respond immediately.

3. Contents

The First General Hub and Spoke model is unique to the property damage restoration industry, with its goal of reducing the cost and duration of your claim. Through our network of approved contractors, we appoint one First General office in each territory to act as a central processing facility (HUB). They receive damaged contents from feeder First General offices (Spokes). Our HUB facilities are fully equipped with specialized content handling equipment and highly trained and experienced staff.